Pandemic Resources from our Industry Partners.


We lean heavily on our Industry Partners for resources for real estate management professionals, especially in times like these.

We reached out to our partners for information, tips and resources for our members specifically related to the handling of the COVID-19 pandemic. Below are just a few of the many insights they have to share. We encourage you to reach out to our Industry Partners directly as well. They continually prove to be an invaluable resource for our members and true partners to our organization.


Hello IREM Georgia family! 


I hope this message finds you and yours safe and well.

I have missed The IREM Georgia family so much!

I want you to know that my AT&T family and I are here to offer help and support.  

From the onset of the pandemic, our focus has been answering the call for remote work solutions for our customers across Georgia. 

As Georgia continues along the phased reopening path, I understand the countless details to work out, for you and your tenants.  Especially as Property Manager of a building with onsite and remote tenants,  I want to ensure you have my direct contact information on hand so as questions arise (remote or in building) – you and your tenants have ONE person to go to!

As we begin to return to a “new normal”, we are looking at new and different ways we can support the local community.

One possibility is AT&T sponsored “Welcome Back” or “Thank You Tenant” Events. These events would be set up according to your guidelines, with appropriate PPE and Social Distancing guidelines strictly followed.

We would provide pre-wrapped snacks and refreshments, allowing your tenants to ask top of mind questions to our experts.

I would love to partner with you to say, “Welcome Back” and/or “Thank You” to your tenants.

I look forward to hearing from you soon.

Please reach out with any questions you or your tenants may have, I would be happy to help

Kris Klingberg

Field Marketing Manager

Business Field Marketing

AT&T Business


Northwest Exterminating

Chuck Negas
Director of Commercial Development
[email protected]


Steven Tomlinson
Managing Partner

Valued Clients and Friends,

In these uneasy times, we've all been called upon to remain adaptable to rapidly changing circumstances. Like most everyone else, at Level Seven, we've been re-thinking everything we do as we navigate through the "new normal." Our revised mission as a company is to help keep our staff and customers as safe as possible amid the heightened risk of exposure and to help keep our customers in operation as much as we are able.

We understand that quality control is more important now than ever before. Thorough cleaning is no longer merely an expectation. To that end, we are re-training all of our staff on the proper use of disinfectant chemicals and we are implementing methods of cleaning compliant with CDC and EPA guidelines for mitigating the spread of illness.

In the case of many of our clients, the primary goal of our services has shifted from standard janitorial to focusing more on thorough, disinfectant cleaning. In some locations where working from home is not a realistic option, we've learned to adapt to changing needs and provide some peace of mind in a time of uncertainty.

Whatever the changing landscape means for you and your facility, we want to be a valued partner to you in whatever way we can be. Don't hesitate to let us know how we may support you.

Best Regards,

Steven Tomlinson
Managing Partner
Level Seven Facilities Services
c 404-955-2442


Northwest Exterminating Corporate

Chuck Negas
Director of Commercial Development
[email protected]

Sent to Clients on 4.3.2020

I hope you and your families are staying healthy and making it through this trying time.

First I will mention that our industry has been designated an essential service. As a result we continue to serve our customers and community while following CDC safety guidelines. Most of what we do is on the outside and we work inside only when necessary.

Because of the magnitude and overwhelming need as well as the type of licenses that Northwest Exterminating holds, the State of Georgia is using us to help in the work of sanitizing homes and buildings due to the Covid-19 virus. Because of the seriousness of the matter, and so many things to consider we have invested a lot of time in putting together a program that we feel will best fit the needs of our customers while holding true to our mission statement of creating a healthier living and working environment for homes and businesses.

The products on the market usually carry signal words such as Danger, Warning, or Caution. Household Clorox can be extremely dangerous and caustic. We have secured a product approved by the CDC for the purpose of sanitation that has no warning words on the label. Our program will work similarly to a pest program from the standpoint it involves a little preparation on the customers part. The customer will need to remove or place paper, documents, sensitive items etc that are on  horizontal surfaces such as desk and credenzas into protective coverings. Our technicians will then wipe down “touch points’ and common surfaces such as switch plates, door handles, desk, credenzas, tables etc. Then a fine mist is sprayed on surfaces that will include carpets, doors and other surfaces. The product only needs to be on a surface sixty seconds to kill the virus as it has a thin membrane that is actually easy to penetrate. After the treatment is completed another walk through is completed to wipe any areas necessary. The majority of the areas treated will dry very quickly.

Although we have a few things we are finalizing I did want to let you know in case you had a need come up. There have already been a number of facilities looking for the service and we see this being an increasing need. Please let us know if we can be of assistance.



Brandon Bagby
[email protected]

We are finding that as trash volume is rapidly increasing (due to everyone being at home) our amenity is becoming one of the most important services on your communities. It’s also important that we can keep the maintenance teams & residents safe and minimizing then having to touch handrails, compactor or chute handles, etc…… Please read the communication below and the other document attached.

I appreciate your partnership!

Hello Valet Living Family,

We would like to assure you that your health and safety are our top priorities. Valet Living and the amenity services we provide are public health services and an essential business function of sanitation. As such, we will continue to do our part to support our clients, residents and our associates during this time.

As we learn more about COVID-19, social distancing is a top prevention method.  Our National Safety Team has been working around the clock to prepare and activate business continuity plans to keep operations running with social distancing top of mind. As residents spend more time at home, we’ve seen an increased volume of doorstep trash and recycling as well as additional bulk waste removal requests.  We’re here to help as your partner, and any restrictions on the number of bags allowed per resident each night have been eliminated to meet higher trash volumes at no additional cost to ensure that your residents have a comfortable time at home without adding any stress to your community management teams.

At this time, we will be suspending office visits for prevention measures as recommended by the CDC; however, our lines of communication will always remain open with your District Managers and sales support teams.  You will be able to reach your District Manager via phone or email, and if any supplies are needed, we will ensure they are dropped off in a timely manner.  Our District Managers will also be personally reaching out to your on-site teams to ensure your community is fully supported. Additionally, we recommend that residents disinfect the lids and rims of their containers each time they bring them inside.

We are fortunate that unlike other industries, our almost 7,000 associates nationally continue to work diligently and play a major role in addressing the essential needs of over 1.4 million residents.  The demand for our doorstep trash and recycling collection continues to be great. If your team or residents know of anyone temporarily out of work, please have them visit to apply for a position with us.
To protect our associates so they can continue serving your residents, we’ve taken the following steps: 

  1. Increased safety communication and training from our National Safety Team
  2. Provided additional Personal Protection Equipment, such as rubber gloves, in addition to our Service Valets’ cut-proof gloves, reflective vests, and added safety procedures in place to reduce cross-contamination
  3. Increased staffing as trash volumes grow and must be removed from apartment homes, hallways and breezeways and transported safely to compactors and/or dumpsters
  4. Conducted outreach to all communities, with offers of assistance wherever Valet Living can help, and to inform you that trash volumes will be up and that you should notify your haulers of additional pull if needed

We appreciate your cooperation throughout this crisis, and you have our commitment that we will do everything we can to help take care of your communities. We ask that you keep lines of communication open with your District Manager, and please alert us if there is a case of COVID-19 at your community. In the meantime, for the latest updates around our COVID-19 control and prevention efforts, please visit us at

Thank you,

Shawn Handrahan 



[email protected]




Video Conferencing – 7 Tips For Success

In my latest video, we discuss the following tips.

  1. Mute your microphone when not speaking
  2. Be aware of your video and audio settings
  3. Beware of bad camera angles
  4. Make sure your room is well lit
  5. Wear appropriate business attire
  6. Ask for audio feedback from attendees
  7. When speaking look directly into the camera

Be sure to check out the whole video and my comments.  



Take a moment and subscribe to my channel! 



An Update from us on COVID-19
Roof Partners, LLC is paying close attention to the evolving COVID-19 situation and the impacts to our city, state and to our customers. Please be advised that it is our interpretation, and that of the National Roofing Contractors Association (NRCA), that the language included in the order referenced below classifies the Roofing Industry as “Essential Business”.
Workers such as plumbers, electricians, exterminators, inspectors and other service providers who provide services that are necessary to maintain the safety, sanitation, and essential operation of residences, construction sites and projects, and needed facilities
We are committed to continuing to operate and serve our customers. Our team has been advised to stay at home if they have any symptoms and to practice social distancing and cleanliness. We know many of our customers are working from home. Our customer service commitment to you is that you can count on us to handle your properties with upmost care in a timely manner when you are not there.
We appreciate all of you and we are praying for you and your families during this unprecedented time. Please contact us for any of your commercial roofing needs. We’re on top of it!
Elaine and Amanda Bare
Roof Partners, LLC
(770) 680-2900
Roof Partners, LLC | Website



As we navigate the COVID-19 pandemic, the entire world has become aware of the impact a pandemic has on the way we live and do business. While COVID-19 is believed to be a natural outbreak of a new coronavirus and not the product of bioterrorism, it shows what a widespread pandemic can do to our society, spreading from a single village to every continent in just 36 hours. The United States has struggled to slow the spread of COVID-19, but in South Korea, scientists used lessons learned during the 2001 anthrax attacks in the United States to develop a plan for distribution of drugs, should a bioterrorism attack occur. The bioterrorism plan was the starting point for a drive-through testing plan for the COVID-19 pandemic, featuring testing centers all over the country and an easy-to-use app to locate them. Their quick response helped contain the coronavirus by identifying carriers and quarantining them before it spread further. COVID-19 gives us all the opportunity to learn from a worldwide pandemic and prepare for the possibility of bioterrorism attacks in the future.

Then & Now

Bioterrorism may seem like a new danger, but it has been used in warfare and terrorism since the sixth century B.C., when Assyrians poisoned their enemy’s wells with fungus. Over the past couple of decades, it has become a more common threat. Extremist groups, such as ISIS and al-Qaeda, are studying the effects of the current pandemic and the ways it is weakening the world economy and governments. In addition to determining ways to prey on the weaknesses created by COVID-19, they may develop plans to create biological attacks on their enemies, in hopes of recreating the same worldwide impact as the coronavirus. Fortunately, terroristic plots often require knowledge and infrastructure that is beyond the means of many terrorist groups, so we have not experienced any widespread damage from bioterrorist attacks to date, but bioterrorism is a real possibility that could have a tremendous impact on the way we live.

What is Bioterrorism?

Biological attacks happen when a pathogen (bacteria, virus or microorganisms that can cause disease) or biotoxin (a poisonous substance produced by a living organism) is released for the purpose of attacking humans, plants or animals. These agents can be gathered from natural sources, from laboratories or bioweapons stockpiles or generated in a laboratory. Depending on the type of agent used, attacks can be carried out in several ways: through air (either spraying outdoors or through the ventilation system of buildings, planes and subways), through food or water, by human, animal or insect carriers or through physical distribution of the agent (such as the anthrax attacks in 2001 that were carried out through U.S. Mail). Some agents are contagious, others affect only the individuals that are exposed to the source. Plant- and animal-based attacks can affect food supplies, either killing our food sources or rendering them inedible.

Biological warfare can cause widespread outbreaks in a very short period of time, leading to disease and death and also breaking down our societal, economic and governmental structures. Like the current pandemic, bioterrorist attacks can quickly overwhelm our healthcare providers and emergency services, create shortages in food and essential supplies and shut down businesses, resulting in economic disaster. Now more than ever, it’s wise to have a strategy in place to detect warning signs and react quickly and strategically in the event of a chemical, biological or radiation (CBR) attack. It could save lives and save your business, too.


Protecting Your Facilities

Just as you ensure that your facilities are blast- and collapse-resistant, a comprehensive security risk assessment should also place special attention on HVAC ventilation and air filtration, systems and water supply to help reduce the risk to employees’ wellbeing and mass contamination of your work environment.

General Security Considerations

Any facility should look at building elements to ensure that adequate protection is in place. Preventing both forced and covert entry is the basis for everyday security. Examine access control, the configuration of building entrances and forced entry resistance in windows and doors. Establish an intrusion detection system (IDS) for both forced and covert entry, identify assessment requirements for both guards and closed-circuit TV (CCTV) systems and determine access control requirements.

Airborne Contamination

Looking at airborne contamination, HEPA filtration can help reduce the risk of biological agents, such as bacteria, viruses and toxins, as well as the radiological agents from nuclear attacks. Carbon filters can provide protection against military chemical agents and toxic industrial chemicals (TICs). Special attention should be placed on measures to prevent both external release attacks and internal release attacks. External release attacks can take the form of standoff release, where agents are released in the air covering an entire region, or a pointed attack where agents are emitted into a building through outside air intakes. Internal release attacks can take the form of a forced or covert entry into the building, through mail and supplies via commercial delivery (such as the 2001 anthrax attacks) or through access to the building’s ventilation system. It’s imperative to have systems in place to detect attacks, delay the progress and respond to stop the spread. A successful strategy focuses on access control, the isolation of high-risk areas such as mail rooms, loading docks and lobbies, and the use of over-pressurization and filtration to help reduce the impact of airborne contamination.

Waterborne Contamination

As part of the Public Health and Security and Bio-terrorism Preparedness and Response Act of 2002, the American Water Works Association, American Society of Civil Engineers and Water Environment Federation have worked together to secure public water systems in the United States, ensuring that most chemical and biological contaminates are removed by the water treatment processes for both potable water and waste water. Typically, it takes a large quantity of contaminates to make water toxic and most chemical and biological contaminates are removed by the water treatment process, so the dilution of agents in water minimizes risk in and of itself. Beyond dilution, normal water treatment systems remove bacterial and viruses through the use of coagulation, sand filters and chlorine disinfection. Reverse osmosis removes all contaminants except nuclear and nuclear radiation can be removed using ion exchange technology. The strategy for protecting water supply relies on the components of the system, physical security, and preventing the backflow of contaminates into the water system through faucets and hydrants. As a secondary strategy in critical buildings, internal water treatment plants may be installed.

Moving Forward

Given our current pandemic situation and knowing that it can repeat itself, either through natural or manmade origins, it is extremely important that our country, businesses, and population be better prepared in the future. Today, as we live through COVID-19, we’re reacting as we learn how the virus works and the risks involved, but now is the time to take preventative measures to minimize future risks, should we face other pandemics or bioterrorism attacks. By being proactive in addressing facilities’ needs through comprehensive security risk assessments and security training for employees, we can better manage future incidents and help ensure the wellbeing of not only our facilities and their employees, but the effects our businesses and people have on the general public, as well.

For the past 20 years, Innovative Engineering Inc. (IEI) has provided security engineering services to help protect individual buildings and entire campuses through blast and progressive collapse-resistant design, as well as helping secure these facilities from terroristic and wartime threats of chemical, biological and radiation (CBR). IEI works with the Interagency Security Committee (ISC), Department of Defense (DOD) and the Department of Veterans Affairs (VA) criteria, designing for terroristic and wartime threats. In addition, on behalf of the government, IEI provides peer reviews of other security consultants’ work to ensure its integrity. Highly trained and experienced in comprehensive security risk assessments, IEI representatives also conduct routine training seminars on security criteria.

Scott L. Weiland PE, a principal with Innovative Engineering Inc., has specialized in physical security engineering for the past twenty years. He can be reached at [email protected]

Stay Safe,

Scott L Weiland PE

3380 Trickum Road
Suite 500-100
Woodstock, GA 30188

Voice: (770) 517-5507
Fax: (770) 517-5508

Scott Weiland
[email protected]